Shop FAQ.
If you can't find your answer, write to us and we'll help you choose.
Are the products authentic?
Yes. They are professional products that Lisandra, an Ybera Paris technician, uses and recommends at the salon. If you have questions about an item, write to us before buying.
How do I know which product my hair needs?
During every service Lisandra looks closely at your hair and can recommend a routine. You can also message us on WhatsApp or ask for the free hair diagnosis at your next appointment.
How long does my order take?
Orders are normally prepared in 1 to 2 business days. Estimated delivery within the United States is 3 to 7 business days after preparation, depending on destination and carrier.
Can I pick up my order at the salon?
Yes, and it's free. Choose "Pick up at the salon" at checkout. We'll let you know when it's ready; collect it at 7239 SW 24th St, Miami, FL 33155, Tuesday to Saturday, 10:00 am – 6:00 pm.
How much does shipping cost?
When it isn't included in the price, it's calculated at checkout from your address, the weight, the dimensions and the chosen service. You'll see the amount before paying.
Do you ship outside the United States?
For now we only ship within the United States. If you'd like to receive an order in another country, write to us and we'll take it into account.
Which payment methods do you accept?
Credit and debit cards through Stripe, plus Apple Pay or Google Pay where your device supports them. AlelizSalon does not store card numbers or CVV codes.
Are my payments secure?
Yes. Payments are processed by Stripe, certified as a PCI Service Provider Level 1. Sensitive information is handled within its secure infrastructure.
Do I need an account to buy?
No. You can check out as a guest. With an account you keep your cart across devices and see your order history and tracking.
What are the "recommended" products?
They are products Lisandra recommends that are bought from the supplier's official store (for example, Ybera Paris). Tapping through takes you to that store; they never go through our cart. Some links are affiliate links.
Can I exchange or return a product?
We accept requests within 14 days of delivery if the product is unused, unopened and in its original packaging. For hygiene reasons, opened or used products aren't eligible unless they arrived defective, damaged or incorrect.
What if my product arrived damaged or incorrect?
Write to us within 48 hours of delivery with your order number and clear photos of the product, packaging and shipping label. We'll review the case and find a solution.
How do I track my order?
On "Track your order", with your order number and purchase email, or from the link in your confirmation email. If you have an account, also under "My account".
Where can I get help?
Write to us at salonaleliz@gmail.com or on WhatsApp at +1 305 586 3380 with your order number.