Shipping within the United States
The AlelizSalon shop ships to valid addresses within the United States. Orders are normally prepared in 1 to 2 business days, excluding weekends and holidays. Estimated delivery is 3 to 7 business days after preparation, depending on the address, the carrier and the service chosen.
When shipping is not included in the price, it is calculated at checkout from your address, the weight, the dimensions and the available service. Before paying you'll see the total, including shipping and applicable taxes.
If for any reason we can't ship your order within the estimated time, we'll write to you with an update, a new date or the option to cancel the order and receive a refund.
Free pickup at the salon
At checkout you can choose Pick up at the salon at no shipping cost. The address is 7239 SW 24th St, Miami, FL 33155 and pickup hours are Tuesday to Saturday, 10:00 am – 6:00 pm.
We'll email you when your order is ready. When you come, just give us your name or order number. If it suits you better to collect it at your next appointment, write to us and we'll have it ready.
Address, tracking and delivery
It is the buyer's responsibility to enter a complete and correct address. If you spot a mistake, write to us as soon as possible at salonaleliz@gmail.com. We can't guarantee changes once the order has been prepared or handed to the carrier.
Once your order ships you'll receive the tracking number and can check it at Track your order. If the carrier marks it as delivered and you didn't receive it, please check first with neighbours, your front desk or the local carrier office, then write to us and we'll help.
Recommended products from other stores
Some products are shown as recommended and are bought from the supplier's official store (for example, Ybera Paris). In those cases payment, shipping and returns are governed by that store's terms, not ours.
Return policy
We accept return requests within 14 days of delivery or pickup. To be eligible, the product must be unused, unopened, in its original condition and packaging, with proof of purchase.
For hygiene and safety reasons, hair care, cosmetic and personal care products that have been opened, used, tested or tampered with after delivery can't be returned, unless they arrived defective, incorrect or damaged.
To start a return, write to us at salonaleliz@gmail.com with your order number, name, purchase email, reason and photos where relevant. Please don't send anything back without prior authorisation. You can also bring returns to the salon during opening hours.
Damaged, incorrect or incomplete products
If you receive a damaged, defective, incorrect or incomplete product, let us know within 48 hours of delivery. Include clear photos of the product, packaging, shipping label and any visible damage. We'll review the case and, where appropriate, offer a replacement, store credit or refund.
Refunds
Once we receive and review an approved return, we'll confirm your refund. Approved refunds are issued to the original payment method through Stripe. Your bank may take several additional business days to post it.
Original and return shipping costs are non-refundable, except where AlelizSalon made a mistake, sent the wrong product, or the product arrived damaged or defective.